About Courier Recovery
Courier Recovery is available to the Billing Owner of Carbonite Pro accounts who live in the United States only. When you use Courier Recovery, a Carbonite Recovery Specialist retrieves your backed up files for you and copies them to external media. This media is then shipped to your home address. Only Billing Owners have access to make Courier Recovery requests.
Prior to beginning the Courier Recovery service, customers must confirm the following are true before Carbonite will process a Courier Recovery request:
Note: This service is for emergency recovery of your computer files and is not intended to be used as an archiving solution. Carbonite reserves the right to deny access to this service. Due to industry regulations, this service is not available to healthcare and financial services companies.
How to Access Courier Recovery Service
You can access the Courier Recovery service through your Carbonite Pro Dashboard.
Log into your account as the Billing Owner at https://account.carbonite.com.
Once logged in to your account, click Request recovery hard drive within your Dashboard.
Note: If you do not see this link, please log in as the Billing Owner for the Carbonite Pro account.
In the next page, you will be shown information pertaining to the Courier Recovery service. Call the number listed on the screen to get in touch with a Carbonite Recovery Specialist.
The Carbonite representative you reach will be able to assist you in completing the setup for your Courier Recovery.