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Types of Files that can be Downloaded with Anytime Anywhere Access

For WindowsWindowsWindows and MacMacMac


Article Summary
  • Carbonite's Anytime Anywhere Access feature lets you download files as soon as they are on our servers.
  • You can download almost all files that are backed up with Carbonite, with some minor exceptions for special files.




Types of Files You Will be Able to Download

All of the data backed up on your computer is typically available through Anytime Anywhere Access one hour after it has been sent to the Carbonite servers. This applies to your initial backup, changed files, and files you mark to be backed up immediately. You cannot access prior versions of any file through Anytime Anywhere Access.

It is important to remember that Carbonite does not back upTo send a copy of your files from your computer to our servers for safe keeping. a new version of a file until your initial back up is complete. Once complete, changed files are backed up once every 24 hours. Changed versions of a file will not be backed up during this 24-hour period unless you ask Carbonite to back up the file immediately. If you change a backed up file and turn off your computer, the new version may not have been immediately uploaded. Therefore, the files will not be available with Anytime Anywhere Access until it is backed up. With Anytime Anywhere Access, you can download up to 1GB of data or 200 files at a time.

If you want to back up a file immediately (and make it available for Anytime Anywhere Access), right-click it and select Carbonite; Back up this file as soon as possible. When the dot on the file turns green again it will be ready for Anytime Anywhere Access within an hour.

Note: Mac Resource Files will appear in the file list of Anytime Anywhere Access but cannot be downloaded.

The following file types will be neither accessible nor visible via Anytime Anywhere Access:

  • Windows Encrypted Files
  • Mac Package Directories (such as the application packages in the Applications folder)
  • Files backed up by Carbonite version 2.3 or earlier (if you started backing up with Carbonite in late 2007 then you have 3.0 or higher). You can upgrade to the latest version of Carbonite by reinstalling through your account.
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